Refund policy

We cannot accept cancellations, returns, refunds, or exchanges due to customer convenience.
We are not responsible for any damage caused by shipping. Please contact the shipping company.

exchange

We will only replace defective or damaged items.
Please email info@hanatabastudio.jp and return the product to the address below.
3-22-19-202 Ohkusu, Minami-ku, Fukuoka City, Fukuoka Prefecture, Japan 815-0082

Shipping costs for returning the product will be borne by the customer. Please note that refunds do not include shipping charges. If you request a refund, return shipping charges will be deducted from your refund amount.

Please note that depending on your location, it may take some time for your replacement product to be delivered.

Please consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for any damage or loss during return shipping.